Scan, order, cook, pay. One QR.

No. The QR opens your menu in the phone's browser. Ordering and UPI payment happen there too.

No. QRated takes the order and the payment. If you already run a POS, keep it for the counter and use QRated for tables and takeaway. Orders export as CSV for your accountant.

Keep them for discovery if you like. QRated is for guests already at your door: you pay 2.5 to 3% on online payments and nothing on counter orders, instead of a per-order commission. For delivery you use your own rider; QRated takes the order, the address and the payment.

Orders arrive within seconds on a working connection. If the kitchen screen drops offline it catches up on reconnect. Every order also lands on your Orders page on every plan; the live kitchen board is Starter and Pro. Guests on mobile data keep getting the menu.

Refresh the kitchen screen. Every time it loads it asks Cashfree about any order from the last 24 hours that is still waiting on payment and pulls the paid ones onto the board; the guest's own order page runs the same check every few seconds. If it is still missing, open Orders and search the order number on the guest's phone. If it shows as unpaid, the money did not reach Cashfree, and the guest's UPI app shows the transaction as failed or pending, which their bank reverses. Cook the order and settle at the counter if you like. Then email hello@palinntech.com with the order number; we reply within 24 hours.

Guests pay by UPI through Cashfree. Cashfree settles to your bank on its standard cycle, T+1 or T+2 bank working days depending on the cycle your account is given; the default is T+2. Cashfree and your bank control that timing, not us. The platform fee is the only charge, plus 18% GST on the fee; gateway costs are included. Guest refunds come from the restaurant: online from its own share of that order before it settles, or in person at the counter. QRated's platform fee and the GST on it are not refundable. An online refund reaches the guest in 5 to 7 working days.

Stop renewal any time from Settings; the paid year is non-refundable. If a renewal debits and you tell us within 7 days without having used the paid features, we refund it in full. Your UPI app notifies you 24 hours before each debit. If autopay stops, your account drops to Free: nothing is deleted and your printed QR keeps working.

PAN and a UPI ID; Cashfree may ask for address proof or company documents (business PAN, GST, CIN). Activation usually takes a working day. If approval is delayed, your menu and counter orders keep working.

If all you need is payment, a static UPI QR is free and you should keep it. It takes money but takes no order: no table number, no item choices, no kitchen ticket. QRated takes the order, the table and the customisations, puts the ticket in front of the kitchen and charges 2.5 to 3% only for the payment part, nothing when the guest pays at the counter.

On Pro, once you add your GSTIN in Settings, every paid order can carry a sequential invoice with your GSTIN, place of supply and the CGST and SGST split. Composition-scheme outlets, which must issue a bill of supply, are not supported yet. Your CA confirms compliance for your registration; download the sample and check it with them.

No printer and no KOT printing: the kitchen screen replaces the chit. It runs in the browser on any phone, tablet or old laptop with wifi. Any device on Chrome 110+, Safari 16+ or Edge from 2019 or newer. Bills are digital; print them if you like.

Yes. Turn on takeaway and delivery in Settings; takeaway and delivery each have their own charge and minimum order, dine-in has neither. Guests choose the mode in the cart. You deliver with your own rider; QRated takes the order, the address and the payment.

One outlet per account today. Multi-outlet is planned, with no date.

Import from a CSV file on any plan, or email us your current menu: menus up to 150 items, set up once within 2 working days, in your first month; photos not included.

The diner interface is English. Item names in a second language show under the English name: on Pro the AI translates them to Hindi, Tamil, Telugu, Kannada, Malayalam, Bengali, Marathi and Gujarati, then review before publishing.

Nothing changes on the print. The QR points to a fixed short link; items, prices and themes update behind it as soon as you save.